This is not the first time China has raised its voice against foreign tech companies, and for the same issues, in fact. In an unprecedented move, Apple CEO Tim Cook apologized to Chinese consumers in April for flaws in its repair and warranty system for the iPhone 4 and iPhone 4s smartphones. It seems that Samsung has decided to imitate Apple’s mea culpa as well.
Samsung says that it is welcoming of media scrutiny and has laid the blame on management problems, offering its sincere apologies to their Chinese customers. To help alleviate matters, Samsung will be repairing the two problematic smartphones for free, refunding those who have already paid for repairs, and replacing units for free if the devices still fail to work even after being repaired twice.